Warranty & Repair Service

As much as we try to do fantastic work, no matter what, sometimes things happens. Whether it's a mistake on our end, mother nature, or another issue, we will do our best to fix it. 

Below is our warranty guidelines, unless otherwise stated differently on your personal, individual installation agreement

(1) One year - (1) One time replacement on plants and trees with 50% or more death, at 50% cost to customer. All trees & plants must be maintained properly with water and fertilizer in order to be covered under warranty. Perennial & annual plants are not covered under warranty.

Sprinkler System, Repaired: (1) One year parts and labor on all sprinkler system repairs, including adjustments and plumbing work, unless not properly maintained, including not professionally winterized. 

Sprinkler Systems, Installed: (1) One year parts and labor on all sprinkler system installations, including adjustments and plumbing work. Optional LIFETIME* warranty on installed sprinklers, if maintenance service agreement is also signed at time of installation.

(2) Two year material and labor on brick paving on all patios, walkways, fire pits, outdoor kitchens, garden walls and retaining walls. (1) One year warranty on all poured concrete, including but not limited to pads, footings, walkways, driveways, accent features and tuck pointing.

There is no warranty on sod or seed. Sod will arrive at the jobsite fresh.

Company is not responsible for settling or final grade set by the builder or other contractor not designated by The Outdoor landscape Group INC.

All warranty to be completed in order of calls received in our office. The Outdoor Group has one full year to complete any warranty except emergency repairs.